Refund Policy

Our Commitment to You

We at IPTV Fiesta are committed to the high standards of our IPTV subscription service. This policy explains when refunds are possible, providing a transparent and fair approach for all users.

Refund Eligibility

A full or partial refund may be available to you in these cases:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To apply for a refund, adhere to these instructions:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

We'll email you updates throughout the process. Delays may occur on weekends or holiday periods.

Exceptions (When Refunds Are Not Provided)

Refunds are not available in the following cases:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

After approval, refunds take 3 business days to process, though your bank or payment provider may require 5-10 business days to show the funds in your account.

Change of mind refunds are typically unavailable after the first 7 days. We recommend evaluating our features and clarifying any doubts prior to subscribing.

Your subscription renews automatically. Should you miss canceling prior to the renewal date, reach out to us right away. Refunds for renewals are evaluated individually.